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We will endeavour to provide customers with the
highest level of support and quality of service.
In the unlikely events that you are experiencing
a problem please make sure that you have read
the FAQ pages and the
Online
Help Files before contacting us.
If you are experiencing a problem or don't understand
a feature of any service or product and your question
is not answered in the FAQ
section, please let us know.
Help Options:-
Common Issues to Consider:-
1).
Remote Access
Indigo Scape Remote Access requires Professional
or Enterprise products be installed on Client
Computers for Remote Connections from Indigo Scape
Enterprise. Enterprise product has Remote Access
Terminal only. Firewall rules must also be configured
to allow Remote Access Ports.
2).
Domain Installations
Windows
NT Domain Installations may require local Administrator
privileges. Check with the Network or Infrastructure
manager.
Web Support
Tickets
Use the Web
Support Ticket and explain your problem in
detail, so we can help you solve it.
Please note that support e-mails will not answered
without a valid ticket number and you must allow
up to 72 hours for a response.
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